At Ivana Aesthetics, your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure a smooth experience.

Returns
You may return eligible products within 7 calendar days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days. Please note that the refund will be issued using the original payment method.

Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return. If an item is non-returnable, this will be clearly mentioned on the product page.

Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window with your order details and reason for the return. We will provide you with instructions on how to proceed.

Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery by emailing [email protected] with photos and details. We will work to resolve the issue promptly, either by replacing the item or issuing a refund.

Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

If you have any questions or need assistance with your return, feel free to contact us at [email protected].